Reference

32295 Privacy Policy for Your Data

Our Privacy Policy tells you what we keep when you open an account, link a wallet, or ask support to check a payment trail.

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What This Policy Covers

32295 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the data we collect to run account checks, match deposits, and answer privacy requests. That includes your name, phone number, email, device type, browser data, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We use those records to confirm ownership,

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prevent duplicate sessions, and keep support replies tied to the right account. If local law in Indonesia or your region limits access, we only offer account use where local law permits, and we keep the policy visible so you can read it first. We store only
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what we need for payment reconciliation, dispute handling, and fraud checks, then remove or anonymise the rest after the retention period ends. Nothing here changes your right to ask for a copy, correction, or deletion where the law allows it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where Privacy Requests Reach 32295

If you want a copy, correction, or deletion request where local law allows it, use the same channels you use for account help. Live chat and WhatsApp handle privacy requests from 08:00-22:00 WIB, and email is better when you need to attach ID or payment proofs. Please include the account email, phone number, and the wallet rail involved so we can match your record without delay.

Team online

Live Chat

Open live chat with your account email and we will route privacy requests, correction questions, and access checks to the right queue. It is a direct path for DANA, OVO, GoPay, and QRIS record matching.

Use WhatsApp when you need to send a screenshot or wallet reference. We read it during 08:00-22:00 WIB and answer in the same thread so your request stays traceable.

Email

Send longer requests to our support email if you want a record copy, a change to stored details, or a written response. Attach the account email, phone number, and any payment reference.

HANDLING RULES

How We Handle Data Safely

We keep the privacy process narrow: only the data needed for identity checks, payment matching, and session security stays active.

What We Store

We keep only the details needed to verify your account, match wallet activity, and respond to your request: name, phone number, email, device type, session time, and the payment reference tied to DANA, OVO, GoPay, or QRIS.

Cookie Settings

Cookies remember your login state, language, and the last page you opened, including whether you were moving between slots and live tables. You can clear them in Chrome, Safari, or your Android browser at any time.

Account Security

We use device checks, password rules, and session expiry to stop someone else from opening your account on a shared phone. If you change your number or email, we ask for a fresh verification step.

Retention Window

We keep records for the shortest period needed for account service, payment checks, dispute handling, and audit trails. After that period ends, we delete or anonymise data that no longer needs to stay readable.

How To Request Changes

To change or remove stored data where local law allows it, send your account ID, the detail you want changed, and a contact channel we can reply to. We confirm before we make any edit.

Who Can Help

Our privacy desk handles requests through live chat, WhatsApp, and email. If the request involves another person's details, we will only proceed when the right proof and consent are attached and the law allows it.

Privacy Questions We Hear Most

These are the privacy questions we hear before someone opens an account or sends a wallet payment. If you want a record copy, a correction, or a deletion request where local law allows it, use the email or phone number linked to your account so we can verify you fast. For DANA, OVO, GoPay, QRIS, or device-log questions, we may ask for matching details before we share anything.

We collect the details needed to confirm the account and reply to you: name, contact number, email, device type, login time, and any payment reference you send through DANA, OVO, GoPay, or QRIS.

We keep those references to match deposits, confirm ownership, and settle disputes if a payment and account record do not line up. The records stay attached only as long as the retention period requires.

Yes, we keep session logs that show which room you opened so your language, state, and security checks can follow you across pages. That log is limited to what we need for service and safety.

We keep each record for the shortest period needed for service, payment checks, dispute handling, and legal requests. After that, we delete it or strip the parts that no longer need to stay readable.

Yes. Send the request from the email or phone tied to your account, tell us what you want changed, and we will verify it before we edit or release anything that the law allows.

Cookies remember your login state, language choice, and the last page you viewed so you do not need to repeat the same device steps every time. You can clear them in your browser settings.

Send your account ID, the contact channel on file, and the exact request. If the request touches DANA, OVO, GoPay, QRIS, or another device record, include the matching reference so we can locate it.

32295 Privacy Policy for Your Data

Where Privacy Requests Reach 32295

Live Chat

WhatsApp

Email

How We Handle Data Safely

What We Store

Cookie Settings

Account Security

Retention Window

How To Request Changes

Who Can Help

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Why do you keep my DANA, OVO, GoPay, or QRIS records?

03 Do you store what I open in slots or live tables?

04 How long do you keep my information?

05 Can I ask for a copy or correction?

06 How do cookies work on my phone or laptop?

07 What should I send when I contact privacy support?

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